'Waiting for car demand' issue

If you try to start a charge, but the myWallbox app gets stuck on “Waiting for car demand”, test these troubleshooting steps:

1. Make sure the EV gun is appropriately and firmly connected to the car.
2. Ensure that your charger is connected to the Internet and that its software is up to date.
3. Ensure you are running the last myWallbox app version (you can check your app in the Play Store/App Store of our phone).
4. Make sure there is no scheduled charge in the myWallbox app or your car system.
5. Close the windows of your car and lock it.
6. Restart the myWallbox app and try to start a charge again.

If the problem persists, don’t hesitate to contact our Support Team for further assistance.